Here are answers to the questions we hear most often. Can't find what you need? Contact us and we will be glad to help.
Orders and shipping
How long will my order take to arrive?
Please allow 5 to 14 business days for delivery, depending on the item. Many orders arrive sooner, but product availability, high demand, and carrier delays can affect timing. Read our full shipping policy.
Why did my items arrive in separate packages?
We work with multiple suppliers and warehouses, so items from one order may ship from different locations and arrive on different days.
How can I check on my order?
Email us at info.thesundayhousedecor@gmail.com with your order number and we will look into it for you.
Returns and exchanges
Can I return or exchange an item?
Yes. Because our products ship from third-party fulfillment warehouses, returns and exchanges are reviewed and approved by the warehouse that shipped your order. Items must be returned in their original condition and packaging.
How do I start a return?
Contact our support team with your order number, a description of the issue, and photos if applicable. We will guide you through the next steps and coordinate with the warehouse on your behalf.
Who pays for return shipping?
Customers may be responsible for return shipping costs unless the item arrived defective or incorrect. See our full return policy.
What if my item arrives damaged or incorrect?
We are sorry! Please email us with your order number and photos of the item, and we will help make it right.
Contact
How can I reach you?
Email info.thesundayhousedecor@gmail.com or use our contact form.